Frequently Asked Questions
Everything you need to know about your W Cosmetics experience.
Are W Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we do not test on animals at any stage of production.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
How do I know which shade is right for me?
We offer a virtual try-on tool on our product pages and a detailed shade-matching guide. You can also contact our beauty experts for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.