Returns & Exchanges
At W Cosmetics, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns on unopened and unused products within 30 days of delivery.
Initiate Your Return
Visit our online return portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing